Main technical operations
Operation for connecting your individual installation. To do so, the engineer will conduct a leak test on your installation, check that your boiler or heater is burning correctly and check that any other irregularity leading to the disconnection of the installation has been rectified. If unusual or incorrect meter operation is detected, this may also be replaced.
The individual receiver installation (IRI) is a series of conduits and accessories between, as appropriate: the user valve (in the case of a shared installation); or the supply or building valve (when supplying a single user).
Operation for connecting all supply points on entirely or partially disconnected shared installations. In this operation, the engineer will check the seal on the installation, regardless of whether it is a communal or personal installation. In homes where the customer is absent, they will leave a notice with all the necessary information to rearrange the supply.
The community receiver installation (CRI) is a series of conduits and accessories between the supply valve (excluded) and the device connection valves (included), excluding the connections leading to the devices.
This implies rescission of the contract and steps to ensure the safe status of the individual installation. The engineer will remove the meter and leave the installation in a safe condition.
For this operation, the engineer will replace the meter with another similar meter and conduct a leak test on the installation.
An operation to cut-off the gas supply due to an outstanding debt with the marketing company. To do so, the engineer will cut-off, block and seal the installation until the customer settles the debt.
An operation to remove the meter for building or renovation work. During this operation, the engineer will shut-off, block and seal the installation, leaving the disassembled meter at the customer’s property.
An operation aimed at confirming various data associated with a property, structure, street, number or meter battery organisation.
The distributor will check for any visible and/or testable anomaly that might be preventing correct meter function and, if found, replace it. In any case, if the customer wants a meter check, they will need to request one from the official body in their autonomous region.