Out on the day of the inspection

I was not at home on the day of the inspection. What do I have to do?

If you were not at home for the inspection, a “we missed you” card will be left at your home with the contact details of the technician so you can arrange another visit with them directly.

If you are unable to locate your card, please contact our customer service department

By calling:
900 100 252

Available from Monday to Saturday from 8:00 to 22:00.

Any questions?

Go to the help section

What happens if I do not arrange a new visit?

Your natural gas installation requires some maintenance to ensure it is usable. Do not let the inspection go by, it is for your safety. If the inspection is not carried out, the competent body in your Autonomous Region will be notified and your natural gas supply might be cut off. Get in touch with our Customer Services by ringing 900 100 252 to arrange a new visit. The line is open Monday – Saturday, 8 am – 10 pm.

What can I do if I will not be home on the indicated day?

You can get in touch with our Customer Service Department by calling 900 100 252 to arrange another visit or call the technician that will be indicated on the poster hung on your property a few days before the scheduled visit.

Your safety is our priority

Find out more about the periodic inspection

Inspection stages

Your installation has failed the inspection

Out on the day of the inspection

Individual inspection

Common receiving installation

Tariffs

Inspection by autonomous community

Out on the day of the inspection

I was not at home on the day of the inspection. What do I have to do?

By calling:900 100 252

Any questions?

What happens if I do not arrange a new visit?

What can I do if I will not be home on the indicated day?

Find out more about the periodic inspection

By calling:
900 100 252