Madrid

During the inspection, our technician provided you with the information and documents where you can find these periods, which are 15 working days for major faults and 6 months for secondary or minor faults. Remember that the installer must send us the anomaly correction form through the established channels.

Call 900 100 252 and we will restore the supply as soon as possible, within 48 hours of your notification that you have no supply. We will send a technician to carry out the corresponding inspection for you, and if there are no major anomalies we will restore your service. However, if they detect any anomalies, you will have to contact an authorised installer or your device’s technical service so that they can fix the anomalies for you, send us the correction form and restore your supply at once.

You have ten working days to contact us by calling 900 100 252, and we will provide you with a new date for the periodic inspection. In this case and according to the regulations, once a period of 10 working days has passed, you will have to pay twice the rate set for the inspection when it is carried out.

Our technician left you a card with their phone number to arrange a new appointment for the inspection. If you cannot find it, please contact us by telephoning 900 100 252

By law, in the Autonomous Community of Madrid, a letter is sent at least 6 working days before the cut-off date, and another one three months before (for minor faults) to remind you that you had to correct the anomalies and that we have not received the receipt.

Once the anomaly has been corrected, the authorised installer or your gas device’s technical service must provide you with a copy of the anomaly correction form and send us a copy, scanned or in a full-page photo, through the private collaborators’ area on our website. Otherwise, you can send it to us by email to documentacioninspeccion@nedgia.es. You can also send it to us yourself via the email address provided.

You can find the list of authorised installer companies on the Ministry of Industry, Trade and Tourism’s webpage.

If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In the case of Catalonia, one month after the communication to the Generalitat de Catalunya, we will have to cut off your supply.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.