Periodic inspection

Other regions

What does it involve?

Your natural gas installation requires periodic inspections in order to guarantee optimal use of the energy and the highest level of safety in its use. We will answer any questions you might have about how the periodic inspection works.

What are the possible outcomes of the periodic inspection?

Satisfactory. Your installation was in order at the time of the inspection
Unsatisfactory. Anomalies have been detected, that need to be corrected.
Absent. The inspection could not be carried out and a new visit must be arranged.

What is inspected in the periodic inspection?

The absence of any natural gas leaks from the installation.
The gas pipes (visible and accessible parts) are checked
Ventilation conditions and the location of the meters.
Ventilation of premises with natural gas appliances.
The natural gas connection with the appliances.
Heater and boiler flues.
Combustion check in natural gas water heaters, boilers and oven hobs.
The working conditions of appliances that use natural gas
Remember: these activities require access to your home so it’s very important that you let us in when we visit.

Learn about the specific procedures in some autonomous communities

Important notice about periodic inspections in some autonomous communities.

Any questions?

Go to the help section

How much time do I have to correct the anomaly you detected during the regular inspection?

During the inspection, our technician provided you with the information and documents where you can find these periods, which are 15 working days for major faults and 6 months for secondary or minor faults. Remember that the installer must send us the anomaly correction form through the established channels.

In the end the inspection could not be carried out because I was not present and my supply has been cut off. How can I get it back?

Call 900 100 252 and we will restore the supply as soon as possible, within 48 hours of your notification that you have no supply. We will send a technician to carry out the corresponding inspection for you, and if there are no major anomalies we will restore your service. However, if they detect any anomalies, you will have to contact an authorised installer or your device’s technical service so that they can fix the anomalies for you, send us the correction form and restore your supply at once.

I was not at home for the second visit and the inspection could not be performed. What can I do?

You have ten working days to contact us by calling 900 100 252, and we will provide you with a new date for the periodic inspection. In this case and according to the regulations, once a period of 10 working days has passed, you will have to pay twice the rate set for the inspection when it is carried out.

I was not at home when the technician came to perform the inspection. How can I arrange a new appointment?

Our technician left you a card with their phone number to arrange a new appointment for the inspection. If you cannot find it, please contact us by telephoning 900 100 252

I have already corrected the anomaly. How can I send the form?

Once the anomaly has been corrected, the authorised installer or your gas device’s technical service must provide you with a copy of the anomaly correction form and send us a copy, scanned or in a full-page photo, through the private collaborators’ area on our website. Otherwise, you can send it to us by email to documentacioninspeccion@nedgia.es. You can also send it to us yourself via the email address provided.

Where can I find an installer to fix the anomaly?

You can find the list of authorised installer companies on the Ministry of Industry, Trade and Tourism’s webpage.

And what happens if I’m not at home for the second visit and the periodic inspection is not performed? – Catalonia

If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In the case of Catalonia, one month after the communication to the Generalitat de Catalunya, we will have to cut off your supply.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.

If you have any doubts or questions,please call us on our free helpline, where we will answer your queries.

900 100 252

Your safety is our priority

Find out more about the periodic inspection

Inspection stages

Your installation has failed the inspection

Out on the day of the inspection

Individual inspection

Common receiving installation

Tariffs

Inspection by autonomous community