What are the benefits of renewable gases?
They have a neutral or reduced impact in terms of greenhouse gas emissions compared to traditional fossil fuels.
What are renewable gases?
These gases come from renewable sources and are therefore characterised by the fact that they do not generate polluting emissions. Their development is therefore key for the decarbonisation of the energy sector. Renewable gases are mainly biomethane, which is produced from organic waste, and green hydrogen, which is generated from renewable electricity and water.
And what happens if I’m not at home for the second visit and the periodic inspection is not performed? – Other communities
If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.
And what happens if I’m not at home for the second visit and the periodic inspection is not performed? – Castile and León
If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In the case of Castile and León, days after informing the Junta de Castilla y León, you will receive a certified communication informing you of the scheduled date for the inspection and, if the inspection cannot be carried out, supply will be cut off.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.
And what happens if I’m not at home for the second visit and the periodic inspection is not performed? – Community of Madrid
If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In the case of Madrid, a list of all the installations that have not passed the periodic inspection will be published on the Community of Madrid website and, one month after this publication, we will have to cut off your supply.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.
What happens if my meter is located inside my property?
It is necessary to permit access to the staff authorised to take real readings at least once a year. If you are not at home when they come, we recommend sending the reading to avoid estimations.
How is my reading taken?
The staff responsible take it by taking a photo of the meter on a mobile phone. This system ensures a reliable reading, making it possible to detect any errors.
How often are meter readings taken?
They are taken every two months. It is a legal requirement so as to not waste energy, and to ensure we are more respectful of the environment and we take care of the planet.
Who is responsible for taking the meter reading?
In accordance with current legislation, it is the responsibility of the distribution network company in your area, which will send the readings to the corresponding supply company.
Why is it important to take a real reading?
We take the gas meter reading to be able to accurately bill you for the energy you consume. This means the supply company can generate your bill properly. If we do not receive your meter reading to then pass on to the supply company, they may only issue the bill based on estimated readings.
In the end the inspection could not be carried out because I was not present and my supply has been cut off. How can I get it back?
Call 900 100 252 and we will restore the supply as soon as possible, within 48 hours of your notification that you have no supply. We will send a technician to carry out the corresponding inspection for you, and if there are no major anomalies we will restore your service. However, if they detect any anomalies, you will have to contact an authorised installer or your device’s technical service so that they can fix the anomalies for you, send us the correction form and restore your supply at once.
And what happens if I’m not at home for the second visit and the periodic inspection is not performed? – Catalonia
If we cannot verify that your installation is safe and working properly, we must inform the competent authority in your autonomous community that we have not been able to carry out the inspection.
In the case of Catalonia, one month after the communication to the Generalitat de Catalunya, we will have to cut off your supply.
In all cases, if you want to reinstate the service, you will have to pay the fees established for this purpose by each autonomous community for the periodic inspection and double the cost of reopening.
