I was not at home for the second visit and the inspection could not be performed. What can I do?
You have ten working days to contact us by calling 900 100 252, and we will provide you with a new date for the periodic inspection. In this case and according to the regulations, once a period of 10 working days has passed, you will have to pay twice the rate set for the inspection when it is carried out.
I was not at home when the technician came to perform the inspection. How can I arrange a new appointment?
Our technician left you a card with their phone number to arrange a new appointment for the inspection. If you cannot find it, please contact us by telephoning 900 100 252
I have not received any notification that my supply is to be cut off. Did you inform me that my installation has anomalies?
By law, in the Autonomous Community of Madrid, a letter is sent at least 6 working days before the cut-off date, and another one three months before (for minor faults) to remind you that you had to correct the anomalies and that we have not received the receipt.
I have already corrected the anomaly. How can I send the form?
Once the anomaly has been corrected, the authorised installer or your gas device’s technical service must provide you with a copy of the anomaly correction form and send us a copy, scanned or in a full-page photo, through the private collaborators’ area on our website. Otherwise, you can send it to us by email to documentacioninspeccion@nedgia.es. You can also send it to us yourself via the email address provided.
Where can I find an installer to fix the anomaly?
You can find the list of authorised installer companies on the Ministry of Industry, Trade and Tourism’s webpage.
How much time do I have to correct the anomaly you detected during the regular inspection?
During the inspection, our technician provided you with the information and documents where you can find these periods, which are 15 working days for major faults and 6 months for secondary or minor faults. Remember that the installer must send us the anomaly correction form through the established channels.
How much will it cost us and how can we pay for it?
In neither case will you need to pay anything at the time of the visit by the technician to your home. The inspection fee will be charged to the corresponding supply company so it can include it on the gas bill of each resident. You can find our inspection fees in the attached files. As you can see, the cost of the inspection is regulated and controlled by each regional government of Spain. This is why, in some regions, the cost is shared among all the supply points in service connected to the installation while, in others, it is a fixed cost per home. If you opt for an installation company, you will need to agree the cost with them.
Who can my residents’ association choose to perform the periodic inspection of the communal gas installation inspection?
- You can have NEDGIA, your gas distribution company, perform the inspection
- Or you can opt for an approved gas installation company. You can consult the list of authorised installation companies on this website: i.nedgia.es/instaladoresgas
The company performing the inspection of your gas installation will be responsible for submitting the certificate containing the result to us via the website.
Are the inspections on the individual installation inside my home and the gas installation in my block performed at the same time?
These inspections are performed every five years but not always at the same time. NEDGIA will inform all the residents in your block who are connected to the grid in writing when an inspection is due.
When should my residents’ association undertake a gas inspection on the communal installation?
According to current legislation, an inspection should be performed on the installation in public areas every five years. NEDGIA will inform all the residents in your block who are connected to the grid in writing (by letter) when an inspection is due and should be performed.
What is the Communal Receiving Installation inspection?
This is the check performed on the gas installation in your block. This installation comprises the valves and pipes needed to carry the gas from the mains connection of the distribution company to the gas installations in each home within your residential block.
How much will it cost me and how can I pay for it?
In neither case will you need to pay anything at the time of the visit by the technician to your home. The inspection fee will be charged to your supply company so it can include it on your next gas bill. You can find our inspection fees in the attached files. As you can see, the cost of the inspection is regulated and controlled by each regional government of Spain. If you opt for an installation company, you will need to agree the cost with them.
