Emergency service, with your safety in mind

At Nedgia we offer you a 24-hour Emergency Service, 365 days a year.
 
 

What to do if you smell gas?

Open doors and windows

Open doors and windows so the space is well ventilated. Where there is a possible case of asphyxiation, get some fresh air and ask for medical attention immediately.

Close the mains shut-off valve

Turn off all gas appliances and pilot lights and close the mains shut-off valve. If you still smell gas after closing the mains shut-off valve, ventilate the house and go outside the building until the emergency personnel arrive.

Do not use electrical appliances

Do not use any electrical appliances and do not use any switches.

Call the emergency line on 900 750 750

Call our emergency line on 900 750 750, and we will quickly come and inspect your installation. Only call in case of emergency to avoid blocking the line.

Do not cause flames or sparks

Do not generate flames or sparks. Above all, do not smoke.

Do not generate flames or sparks. Above all, do not smoke.

No vuelvas a abrir la llave de paso hasta haber reparado la instalación o el aparato averiado.
 
 
Do you have any more questions?

Questions and answers about gas irregularities

How does the emergency helpline work?

This service covers the necessary steps to both eliminate and reduce any risk and to return your gas supply to normal.
Freephone service on 900 750 750

What should you know?

The Emergency Service does not cover any repairs to the gas installation from the supply valve, unless that installation belongs to Nedgia.
Please remember that, for shared areas in your building, it is the owner or their representative who must take responsibility for conservation and maintenance. Inside your home you must keep the installation in perfect condition and make proper use of the same.

When should you call?

Call us if you think there might be any risk caused by natural gas or you notice a supply fault, such as high or low pressure or a lack of gas.

Nedgia specialists will classify the incident according to the risk or severity and will tell you what you should do over the telephone. If the problem cannot be resolved over the telephone, they will send a specialised technician from Nedgia to eliminate the risks.