Propane customer privacy policy

I. DATA CONTROLLER

Where the processing of your personal data relates to a propane gas supply contract, the data controller will be the distribution company that owns the network in which your installation is located. You can check which distribution company corresponds to your geographical area and the contact details for each one are listed below:

COMPANY	NIF	REGISTERED ADDRESS
NEDGIA RIOJA, S.A.	A26037861	Avda. Jorge Vigón nº 51, 26003 Logroño
NEDGIA CASTILLA Y LEON, S.A.	A47068127	C/ Estación nº 4, 47004 Valladolid
NEDGIA CASTILLA-LA MANCHA, S.A.	A79238663	C/ Jarama nº 132, Polígono Industrial Santa María de Benquerencia, 45005 Toledo
NEDGIA GALICIA, S.A.	A15383284	C/ Lisboa, Area Central 31, 15703 A Coruña
NEDGIA ANDALUCIA, S.A.	A41225889	Polígono Industrial Pineda, Parcela 4, s/n, 41012 Seville
NEDGIA CEGAS, S.A.	A08009722	Avda. Cardenal Benlloch nº 67, 46021 Valencia
NEDGIA NAVARRA, S.A	A31073232	Avda. Guipuzcoa nº 40, 31014 Pamplona
NEDGIA CATALUNYA S.A.	A63485890	Plaza del Gas nº 2, 08003 Barcelona
NEDGIA MADRID, S.A.	A66036625	Avda. América nº 38, 20028 Madrid
NEDGIA ARAGON, S.A,	A66560145	C/ Adelfa nº 28, 50171 La Puebla de Alfiden, Zaragoza
NEDGIA BALEARS, S.A.	A66658816	C/ Es Cos de Gracia nº 19, 07702 Mahón, Menorca, Balearic Islands

For all other data processing that is not related to a propane gas supply contract, Nedgia, S.A., with registered office at Avenida de América nº 38, 28028 Madrid and tax identification number (NIF) A-66560152, is responsible for the processing of your personal data.

However, Section III specifies the company responsible for each type of processing.

This Privacy Policy will hereinafter refer to its respective data controller as ‘Nedgia’.

II. THE PERSONAL DATA WE PROCESS

II.1. Origin of the personal data we process

The personal data processed by Nedgia may come from the following sources:

Data provided by you (e.g. name and surname/s, DNI or equivalent ID document, telephone number, email address, IBAN, etc.).
Data observed by Nedgia or generated as a result of developing, processing and maintaining the relationship established between you and Nedgia (e.g. consumption, amounts owed, etc.).

II.2. Categories of personal data we process

Nedgia may process personal data of different types, depending on the purpose for which it is to be used:

Identification data and contact details such as name and surname/s, ID document (DNI, passport or NIE), email address, postal address, telephone number, IP address, Universal Supply Point Code (CUPS), IBAN, handwritten or digital signature, voice (e.g., recordings of telephone conversations) or image.
Username and password details register for or access Nedgia apps or web platforms.
Economic and financial data, such as direct debit bank account number or amounts owed to Nedgia.
Data on social circumstances, such as the characteristics of your home or commercial premises.
Data associated with the installation or supply contract, such as contract numbers, energy consumption, consumption history, queries, and requests and complaints summitted, as well as any other information associated with these contracts.
Academic and professional data, such as professional activity, employer or position.
Browsing data and data on the use of Nedgia’s digital channels (when you provide consent), in addition to other data collected through the use of Nedgia apps or devices (when you have provided authorisation for this purpose by activating the corresponding permissions in the Nedgia app, or when you have provided your consent in another way).

III. PURPOSE OF PROCESSING, LAWFUL BASIS, RECIPIENTS AND STORAGE PERIOD

The table below contains information on each of the data processing actions undertaken by Nedgia:

Processing purpose: the reason why Nedgia processes your personal data.
Lawful basis: the lawful basis that entitles Nedgia to process your personal data for each of the purposes described. When the basis is your consent, it means that your data will only be processed for that purpose when you have previously indicated that you consent to such processing through a statement or a clear affirmative action, in which case you have the right to withdraw your consent at any time, without retroactive effect, if you so wish. When the lawful basis is a legitimate interest, Nedgia will have made a considered judgement between the legitimate interest sought by Nedgia and your interests or your fundamental rights and freedoms, concluding that the former overrides the latter. You may request more information on this considered judgement by contacting the Data Protection Officer via the channels indicated in this Privacy Policy. Furthermore, we remind you that you have the right to object to any personal data processing action that is based on a legitimate interest. You may exercise this right through the channels indicated in this Privacy Policy.
Recipients: the third parties with whom your personal data may be shared, if applicable, and the reason for such an action. Generally speaking, for any of the purposes defined in this Section III, Nedgia will be obliged to share your personal data with third parties with whom it is legally required to do so. Furthermore, certain suppliers and service providers contracted by Nedgia may also have access to your personal data so that, as data processors, they may assist Nedgia in achieving the corresponding processing purpose. Said suppliers will be party to a data processing contract in order to guarantee legal compliance in terms of personal data protection.
Storage period: the period of time for which Nedgia will process your personal data. However, pursuant to applicable legislation, your data may subsequently remain blocked in our systems so that it can potentially be provided to courts and tribunals, the Public Prosecutor’s Office or competent public bodies for the purpose of establishing possible liabilities stemming from the processing activity, and only for the prescription period thereof.

A. BEFORE THE PROPANE GAS SUPPLY CONTRACT IS AVAILABLE

When you initiate a propane gas supply contracting process by providing your personal data, these data may be processed by Nedgia for the following purposes:

DATA CONTROLLER	PROCESSING PURPOSE	LAWFUL BASIS	RECIPIENTS	STORAGE PERIOD	COMMENTS
The Nedgia distributor for your geographical area	To manage and process a supply request that you have made, as well as contact you to inform you about the situation and status thereof, and answer any questions during the registration process.	To undertake the contract entered into with you or implement pre-contractual measures at your request.	To manage and process a supply request that you have made, as well as contact you to inform you about the situation and status thereof, and answer any questions during the registration process.	Nedgia will keep and process your data for this purpose until the supply request process is completed. If this process is cancelled or is not completed for any reason, your data will be kept for a maximum of 6 months from the last action taken as part of this process.	To manage and process a supply request that you have made, as well as contact you to inform you about the situation and status thereof, and answer any questions during the registration process.

B. WHEN YOU ARE THE HOLDER OF A PROPANE GAS SUPPLY CONTRACT

You acquire the status of supply contract holder when you enter into a propane gas supply contract with Nedgia.

When you are a supply contract holder, your personal data may be processed by Nedgia for the purposes described below.

DATA CONTROLLER	PROCESSING PURPOSE	LAWFUL BASIS	RECIPIENTS	STORAGE PERIOD	COMMENTS
The Nedgia distributor for your geographical area	To maintain, develop and manage the contractual relationship (e.g., managing meter readings, billing, payment collection, arranging visits or managing requests and complaints.)	Implementation of the supply contract.	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	The personal data will be kept and processed for this purpose for as long as the contractual relationship that makes it necessary continues to exist. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	The data you provide to Nedgia for contracting the supply are used by Nedgia to manage your propane gas supply contract.
The Nedgia distributor for your geographical area	To inform you of the need to conduct the periodic inspection of the common and/or individual receiver installation of your installation.	Compliance with a legal obligation	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will keep and process your data for this purpose for as long as necessary for the purpose described. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	The First Additional Provision of Royal Decree 984/2015, of 30 October, which regulates the organised gas market and third-party access to natural gas system facilities, establishes the obligation of gas distribution companies to notify users connected to their network of the need to conduct the periodic inspection of common receiver installations and/or individual installations of the supply points connected to their networks, with the frequency established in the current quality and industrial safety regulations.
The Nedgia distributor for your geographical area	To contact you to send, by any means, informative communications related to your installation or propane gas supply contract and its associated services (e.g. documentation related to operations at your installation, campaigns to update your data, etc.). These are not commercial messages.	The legitimate interest of Nedgia to ensure, certify and document the correct operation and safety of your installation and propane gas supply in accordance with current regulations governing the gas sector, as well as to inform customers about issues relating to their contractual relationship with Nedgia. Nedgia does not see any detriment to you arising from this processing and believes that you can reasonably expect to be informed of such matters relating to your relationship with Nedgia.	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will only keep and process your data for this purpose until the first of the following events occurs: (i) You cease being the holder of a supply contract. (ii) You exercise your right to object. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	You may object to the processing of your data for this purpose at any time and free of charge by submitting your request to any of the addresses indicated in this Privacy Policy for the purpose of exercising your data protection rights.
The Nedgia distributor for your geographical area	To contact you to determine your degree of satisfaction and the quality of service received in relation to your installation or supply contract. You may request that any calls be recorded. This includes calls to determine the reasons for cancellation in the event that you decide to stop the gas supply.	Nedgia’s legitimate interest in assessing the quality of the service provided, both by Nedgia itself and by the partners or third parties with which it works in relation to such services, is essential to ensure adequate quality standards. Nedgia believes that, upon receiving a service from Nedgia, you can reasonably expect to be consulted in this regard.	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will only keep and process your data for this purpose until the first of the following events occurs: (i) You cease being the holder of a supply contract. (ii) You exercise your right to object. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	Responding to these surveys will always be voluntary. You may object to the processing of your data for this purpose at any time and free of charge by submitting your request to any of the addresses indicated in this Privacy Policy for the purpose of exercising your data protection rights.
The Nedgia distributor for your geographical area	To manage pending payments and debt collection (in the event that you fail to settle any outstanding amounts).	The legitimate interest of Nedgia in finding ways to guarantee that its contractual rights are respected and thus enforce the collection of the amounts it is owed. We believe that all customers reasonably expect that any amounts they owe to Nedgia for contracted products and services will be claimed from them. Nedgia’s legitimate interest, in accordance with Article 20 of the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).	Data relating to non-compliance with your financial obligations may be shared with credit record systems. If this is the case, you will be duly informed. This will take place in accordance with Article 20 of the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). Nedgia’s service providers and suppliers also have access to your data, in their capacity as data processors, with whom we have signed the corresponding contracts in order to fulfil the aforementioned purpose.	Nedgia will keep and process your data for this purpose for as long as necessary for the purpose described. In the event that you fail to pay, Nedgia will only share the data for maintenance in the credit information system while the non-compliance continues to exist, up to a maximum limit of five years from the date on which the financial obligation became due. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	In the event that data is shared with credit information systems, you are hereby informed that, pursuant to Article 20 of the LOPDGDD and Article 26 of EU Regulation 2016/679 (GDPR), Nedgia and the entity managing the credit information system will sign an agreement as joint data controllers.

C. REGARDING THOSE PEOPLE WHO CONTACT NEDGIA FOR OTHER PURPOSES

From time to time, and regardless of whether you are the holder of a supply contract, you may contact Nedgia to request information and quotations, make enquiries, participate in offers organised by Nedgia, or interact or conduct various other transactions with Nedgia regardless of whether or not there is a prior contractual or other relationship with Nedgia, providing us with some of your personal data for this purpose. This data may be processed by Nedgia for the purposes described below:

DATA CONTROLLER	PROCESSING PURPOSE	LAWFUL BASIS	RECIPIENTS	STORAGE PERIOD	COMMENTS
Nedgia, S. A	To manage and deal with requests, enquiries, information requests or requirements that you make to Nedgia and are not related to a contract previously entered into with Nedgia or as the holder of a supply contract.	The consent that you give when making such a request, enquiry or requirement through any of the channels provided by Nedgia for this purpose.	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will only keep and process your data for this purpose until the first of the following events occurs: (i) The processing of your request or enquiry has been completed. (ii) You request deletion or revoke the consent provided. Subsequently, the data blocking obligations imposed by current legislation may be applicable. Withdrawing such consent implies waiving your request or enquiry.	The data that will be processed by Nedgia for this purpose are those provided by you when making the corresponding request, enquiry or requirement. You have the right to withdraw your consent at any time and free of charge by sending your request to any of the addresses indicated in this Privacy Policy for the purpose of exercising data protection rights. Withdrawing such consent implies waiving your request or enquiry.
Nedgia, S. A	To manage the organisation and development of the Nedgia offer, contest, draw or similar (hereinafter referred to as the ‘Offer’) in which you have entered until it is finalised. In particular, to identify the participating users, select the winners and manage prize delivery.	The consent that you provide when registering for the Offer.	Nedgia’s service providers and suppliers may have access to your data, in their capacity as data processors, with whom we have signed the corresponding contracts in order to fulfil the aforementioned purpose.	Nedgia will keep and process your data for this purpose until the first of the following events occurs: (i) Three (3) months have elapsed since the end of the Offer. (ii) You request deletion or revoke the consent provided. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	The data that will be processed by Nedgia for this purpose are those provided by you at the time of registering for the Offer. Data marked as required on the corresponding registration form are necessary to properly manage your participation in the Offer, so you will not be able to register if you do not provide them. You have the right to withdraw your consent at any time and free of charge by sending your request to any of the addresses indicated in this Privacy Policy for the purpose of exercising data protection rights. Withdrawing the consent given at the time of registration will imply forfeiting participation in the Offer.
Nedgia, S. A	To contact you to determine your degree of satisfaction with the service received, or with the offer or contest in which you have participated.	Nedgia’s legitimate interest in assessing the quality of the services provided, both by Nedgia itself and by those partners or third parties with whom it works in relation to such services, is essential to ensure adequate quality standards. We believe that, upon using or receiving a Nedgia service, you can reasonably expect to be consulted in this regard.	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will only keep and process your data for this purpose until the first of the following events occurs: (i) The described purpose is completed. (ii) You exercise your right to object. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	You may object to the processing of your data for this purpose at any time and free of charge by submitting your request to any of the addresses indicated in this Privacy Policy for the purpose of exercising your data protection rights.

D. WITH RESPECT TO CONTACT PERSONS AND LEGAL REPRESENTATIVES OF COMPANIES, AS WELL AS SOLE TRADERS AND FREELANCERS, OR REPRESENTATIVES OF PROPERTY OWNERS’ ASSOCIATIONS

Nedgia may sometimes have a professional relationship with the legal company in which you provide your services, with the property owners’ associations you represent, or even with yourself if you are a sole trader or freelancer. In these cases, Nedgia may have your contact details and sometimes those relating to your role or position (together, the Professional Contact Details). This data may be processed by Nedgia for the purposes described below:

DATA CONTROLLER	PROCESSING PURPOSE	LAWFUL BASIS	RECIPIENTS	STORAGE PERIOD	COMMENTS
The Nedgia distributor for your geographical area	To maintain a professional relationship with (as appropriate): (i) The legal entity in which you provide your services. (ii) You, in your capacity as a sole trader or freelancer.	Nedgia’s legitimate interest, in accordance with Article 19 of the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will keep and process your Professional Contact Data for this purpose until you request its deletion or exercise your right to object. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	Your Professional Contact Data may have been obtained: (i) When concluding or executing a contract or professional relationship between Nedgia and the legal entity at which you provide your services, or with yourself as a sole trader or freelancer. (ii) Through third parties, belonging to the public or private sector, or through public information or publicly available sources. (iii) Through networking or professional meetings with Nedgia members. (iv) Or have been provided to Nedgia by you or by the entity or body to which you provide your services or by that higher entity or body to which you report. The processing of your Professional Contact Data is intended for the proper management of any relationship between Nedgia and the legal entity in which you provide your services, or with you in your capacity as a sole trader or freelancer, but your data will not be processed for the purpose of managing a relationship with you as an individual.
The Nedgia distributor for your geographical area	To manage pending payments and debt collection (in the event that you fail to settle any payments as a sole trader or freelancer).	The legitimate interest of Nedgia in finding ways to guarantee that its contractual rights are respected and thus enforce the collection of the amounts it is owed. We believe that all customers reasonably expect that any amounts they owe to Nedgia for contracted products and services will be claimed from them. Nedgia’s legitimate interest, in accordance with Article 20 of the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).	Data relating to non-compliance with your financial obligations may be shared with credit record systems. If this is the case, you will be duly informed. This will take place in accordance with Article 20 of the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). Nedgia’s service providers and suppliers also have access to your data, in their capacity as data processors, with whom we have signed the corresponding contracts in order to fulfil the aforementioned purpose.	Nedgia will keep and process your data for this purpose for as long as necessary for the purpose described. In the event that you fail to pay, Nedgia will only share the data for maintenance in the credit information system while the non-compliance continues to exist, up to a maximum limit of five years from the date on which the financial obligation became due. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	In the event that data is shared with credit information systems, you are hereby informed that, pursuant to Article 20 of the LOPDGDD and Article 26 of EU Regulation 2016/679 (GDPR), Nedgia and the entity managing the credit information system will sign an agreement as joint data controllers.
The Nedgia distributor for your geographical area	To maintain a professional relationship with the Property Owners’ Association you represent.	Nedgia’s legitimate interest in offering its services, maintaining and managing any business relationship with a Property Owners’ Association, whereby communication with this company is only possible through the figure of the Chairperson of said Property Owners’ Association, or any other person who is the legal representative of said Property Owners’ Association. Nedgia considers that the data subjects parties representing the Property Owners’ Association can reasonably expect to be contacted for the above purposes.	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will only keep and process your data for this purpose until you request its deletion or exercise your right to object. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	The processing of your Professional Contact Data is necessary in order to properly manage any relationship between Nedgia and the Property Owners’ Association you represent, but your data will not be processed in order to manage a relationship with you as an individual. Your contact details may have been obtained in the following ways: (i) By being provided to Nedgia by yourself or by the Property Owners’ Association you represent. (ii) Through third parties, belonging to the public or private sector, or through public information or publicly available sources. (iii) Through networking or professional meetings with Nedgia members.

E. OTHER PROCESSING

DATA CONTROLLER	PROCESSING PURPOSE	LAWFUL BASIS	RECIPIENTS	STORAGE PERIOD	COMMENTS
The Nedgia distributor for your geographical area	To manage any requests that you submit to exercise your individual rights regarding personal data protection.	Compliance with the legal obligation imposed on the controller by Regulation (EU) 2016/679 (GDPR), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).	Those service providers and suppliers of Nedgia with whom, as data processors, we have signed the corresponding contracts in order to achieve the aforementioned purpose may have access to your personal data.	Nedgia will keep and process your data for this purpose for as long as necessary for the purpose described. Subsequently, the data blocking obligations imposed by current legislation may be applicable.
The Nedgia distributor for your geographical area	To comply with legal obligations imposed by the regulations applicable to Nedgia.	Compliance with a legal obligation applicable to Nedgia.	Your personal data will be disclosed to the corresponding third parties when Nedgia is legally obliged to do so. Nedgia’s service providers and suppliers also have access to your data, in their capacity as data processors, with whom we have signed the corresponding contracts in order to fulfil the aforementioned purpose.	Nedgia will keep and process your data for this purpose for as long as necessary for the purpose described. Subsequently, the data blocking obligations imposed by current legislation may be applicable.	Occasionally, Nedgia must process your personal data, usually by disclosing it to a third party, in order to comply with an applicable legal obligation. The following are the most relevant cases arising from energy sector regulations: – Creation of a census of users with data on the installation and the results of compulsory inspections in accordance with Royal Decree 1085/1992, of 11 September, approving the Regulation governing the activity of liquid petroleum gas distribution. – Sharing of data with the National Commission of Markets and Competition, when required by the regulations governing the processes specific to the supply and distribution activity of Nedgia, which are regulated and must be carried out in accordance with the regulations, fundamentally Law 34/1998, of 7 October, on the hydrocarbons sector, Royal Decree 1085/1992, of 11 September, approving the Regulation governing the activity of liquid petroleum gas distribution, Royal Decree 984/2015, of 30 October, regulating the organised gas market and access by third-parties to installations of the natural gas system, and Royal Decree 1085/2015, of 4 December, on the promotion of Biofuels. In addition to this, Nedgia is also legally obliged to communicate any personal data required by the competent judicial or administrative authorities, as well as by law enforcement agencies. For example, those derived from the following regulations: – Art. 7 of Organic Law 7/2021 of 26 May on the protection of personal data processed for the purposes of the prevention, detection, investigation and prosecution of criminal offences and the application of criminal penalties. – Art.18 of Law 39/2015, of 1 October, of the Common Administrative Procedure of Public Administrations.

IV. INTERNATIONAL DATA TRANSFERS.

Nedgia does not foresee any international data transfers when processing your personal data for the purposes indicated above.

If, in order to process your data for the indicated purposes, said data needs to be transferred outside of the European Economic Area (“EEA”), such transfers would take place after signing the standard data protection clauses adopted by the European Commission for international data transfers with said companies located outside of the EEA or after adopting the other appropriate safeguards provided for under applicable regulations.

V. DATA PROTECTION OFFICER

Nedgia has appointed a Data Protection Officer, whose contact details are as follows:

– Postal address: Avenida de América, 38 – CP 28028 Madrid

– Email: dpd-dpo@naturgy.com

VI. RIGHTS REGARDING YOUR PERSONAL DATA

The rights to which you are legally entitled, when applicable, are as follows:

RIGHT	CONTENT
Access	You may consult any of your personal data that may be subject to processing activities by Nedgia.
Rectification	You may change your personal data if they are inaccurate or incomplete.
Erasure	You may ask for your personal data to be erased.
Objection	You may ask for your personal data not to be processed on the basis of legitimate interest. Furthermore, you may object to the processing of your personal data for direct marketing purposes, including the creation of profiles when this action is related to direct marketing.
Limitation on processing	You may ask for restrictions to be imposed on the processing of your data: – While the accuracy of your data is being challenged. – When the processing is unlawful, but you object to the deletion of your data and request the limitation of its use. – When Nedgia no longer needs to process your data but you need them to take or defend against legal action. – When you have objected to the processing of your data to perform a mission of public interest or fulfil a legitimate interest, while verifying whether the lawful basis for processing outweighs your objection.
No Automated Decisions	You may ask not to be the subject of decisions based solely on the automated processing of your data.
Withdraw consent	At any time and without retroactive effect, you may withdraw any consent you may have provided in the past to authorise the processing of your data for a specific purpose.
Portability	You may receive, in a digital format, the personal data that you provided to us and pass them on to another company.

You may exercise the aforementioned rights via the following channels:

Email: derechoslopdNedgia@naturgy.com
Postal address: FAO: Nedgia Customer Services, Plaça del Gas nº 2, 08003 Barcelona.

The subject line of your message must state “Solicitud Protección de Datos – Ejercicio de Derechos Cliente de Propano”. Given that these are individual rights, Nedgia must verify that they are being exercised by the data subject or authorised representative. To do so, you must prove your identity by sending a copy of both sides of your DNI, NIE, passport or equivalent identification document. In the event that someone authorised by the data subject exercises the rights thereof, identification of the authorised party and a copy of said authorisation must also be sent.

Nedgia will provide the requested information within one month from receiving the request. Said period may be extended to two months, if necessary, based on the complexity and number of requests.

If you believe that we have not duly processed your personal data, you may contact the Data Protection Officer via any of the aforementioned channels.

In any event, we hereby inform you that, if you believe that the regulations governing personal data protection have been violated in the processing of your personal data, you are also entitled to lodge a complaint with the competent Watchdog (e.g. Spanish Data Protection Agency – www.aepd.es).

February 2022