Customer experience

Customer experience and digitalisation

Nedgia works to ensure that the service is agile, efficient and a benchmark in the sector, while complying with legal requirements. To achieve this, the establishment of an active dialogue is considered fundamental, as it allows understanding the needs of customers, resolving their doubts and dealing with complaints and requests in the most satisfactory way possible from their perspective.

Customer service model

Process automation

Ease and simplicity in management, seeking improvements in its processes and solutions.

Digitalisation

Promoting the use of digital communications that contribute positively to the environment.

Encouraging self-management by customers

Development and improvement of digital tools to facilitate immediate responses and resolve customer needs in an agile manner.

Homogenisation of care across all channels

For a unique omni-channel customer experience.

Work&Track Mobility

Nedgia has launched an innovative mobility solution that improves customer service and the digitisation of all operations throughout the country. It is a mobility tool with a unique design, allowing multi-operation and giving both the client and the partner companies an integrated solution that improves the effectiveness and excellence of the service.